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Help for Those Affected by NorCal Wildfires — Assistance Available

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Property status hotline for residents - as of August 26, 2020

Solano County residents impacted by the LNU Lightning Complex Fire can call the phone number provided to learn the status of their property in the fire zone. This hotline will be staffed by the Solano County Office of Emergency Services until 9pm, Wednesday, Aug. 26, 2020.

Please call 707-784-1624

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See below for FEMA Assistance


FEMA Assistance Available:

August 25, 2020

Help for Those Affected by Northern California Wildfires in Lake, Monterey, Napa, San Mateo, Santa Cruz, Solano, Sonoma, and Yolo Counties

 FEMA Assistance Available -- Apply Now

On Saturday, Governor Gavin Newsom announced that the White House approved California's request for a Presidential Major Disaster Declaration to bolster the state's emergency response to wildfires burning in Northern California and support impacted residents in Lake, Monterey, Napa, San Mateo, Santa Cruz, Solano, Sonoma, and Yolo Counties.

This declaration helps people in those counties through support and services that includes:

  • Crisis counseling
  • Housing and unemployment assistance
  • Legal services

If you sustained losses from the Northern California fires in Lake, Monterey, Napa, San Mateo, Santa Cruz, Solano, Sonoma, or Yolo Counties, you can now apply for assistance. 

To begin the process:

1. Apply online with the Federal Emergency Management Agency (FEMA)


2. Call 800-621-FEMA (3362) or 800-462-7585 (TTY).

We encourage you to apply online whenever possible. 

Important! If you have insurance, FEMA's process may designate you "inelgible" for benefits even though they may rightfully be yours. If you receive a denial letter, you may appeal/reapply within 60 days to keep your file open with FEMA while you settle your claim with your insurance provider.

  • FEMA cannot duplicate insurance payments, but may be able to help where homeowner's insurance did not.
  • You have up to 12 months from the date you apply with FEMA to submit your insurance settlement records for review. If your settlement has been delayed longer than 30 days from the time you filed your claim, you may write FEMA to explain the reason for the delay. Any funds you get from FEMA would then be considered an advance and must be repaid when you get your settlement.

When applying, you will be asked for information that includes your:

  1. Social Security Number (SSN) OR the SSN of a minor child in the household who is a U.S. Citizen, Non-Citizen National, or Qualified Alien
  2. Annual Household Income
  3. Contact Information (phone number, mailing address, email address*, and damaged home address)
  4. Insurance Information (coverage, insurance company name, etc.)
  5. Bank Account Information (if you are eligible to receive financial assistance, the money can be deposited in your account)

*If you would like to review your application status online, you must provide an email address. If you do not provide an email address, you will have to contact FEMA to get updates on the status of your application. 

Undocumented immigrants may be eligible for resources and services

For information, download the Guide to Disaster Assistance Services for Immigrant Californians (English / Spanish) from the California Department of Social Services website.

Organizations: Help us spread the word. Please share this information with your networks.


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